Troubleshooting

Troubleshooting The Game

I can't start the client

> Run your ArunafeltzRO.exe and Aruna Patcher.exe in compatibility mode. To run a program in compatibility mode. Right-click the Patcher and look for "Troubleshoot Compatibility", Then a small window will pop-out, go to "Compatibility Tab" and look for "Compatibility Mode", It's recommended that you use WinXP SP3. Tick "run as administrator" as well.

I can't find the launcher.

> If you can't find your Aruna Patcher, it's probably because your antivirus thought it was malicious and quarantined it. See if you can fish it out of the quarantine bin.

I'm getting "missing MSVCP110.dll" or similar errors.

> Your Windows is missing the Visual C++ Redistributable. Download and install both the 32 and 64 bit versions.

After I click play on the launcher, the game window is just white. There is no error.

Open setup.exe or opensetup.exe in your game folder. Try changing around the selected graphics device, resolution and "play in full screen" options.

I can only see RGB Emulation

1.) This fix only applies if you only see RGB emulation in your Setup.exe or Opensetup.exe's list of Graphic Devices.
2.) Simply uncheck "Disable hardware-accelerated graphics" and it should give you new options in the list of Graphic Device.
3.) Select the first option in Graphic Device (which should be Direct3D HAL).

Graphics Issues

Everything is all white or brown

> Type /lightmap or /fog

I can't change my game screen size on Windows 8

> Run opensetup.exe in compatibility mode the same way you did for the launcher

My screenshots come out distorted (tilted, grayscale)

> Usually because of a widescreen resolution. Try using a different screen size that isn't widescreen, of the same proportions as 1024x768.

In-Game Issues

I am getting resource errors in-game

> Make sure you installed the game properly, make sure everything is updated, deleting server.dat file and running the launcher again will redownload all updates.

I am experiencing sprite errors and client crashes

> Delete the server.dat file in your game's folder and run the launcher again, make sure there are no open clients while doing so and that your game's folder isn't set to "read only".

I can open the client, but then it just closes again with no error

> Make sure you're patched. > Make sure you have speakers or headphones plugged in (RO is temperamental and has a little hissy fit if you have no way of hearing it). > Make sure the correct GPU is selected in setup.exe and opensetup.exe. > Make sure the resolution is supported by the game. > Try running in windowed mode. > Reinstall your GPU drivers. > For Nvidia users, try installing Nvidia Inspector and creating a profile for the game. > Make sure that your sound output works and to select the correct one through opensetup.exe. > Rare case: Install a VM (Virtual Machine) and run the game once under emulated GPU, then try launching the game normally.

Opening the Cash Shop causes an error

> If you have multiple clients open, close the extra ones and use only one while buying from the Cash Shop.

I lost my chat window

> If your chat window has disappeared and now all you have is a battle log window, click the little + button on the top right of the chat window and add a new tab. You can move this tab and double click it to rename it. Then click on the circle beside the >>. You can make any messages you like visible from there. If you want it to be back to default, turn ON everything but Battle Message, Party Battle Message Display, and Experience Message Display.

I can't edit the guild emblem

> You need to have a emblem folder on your Arunafeltz Ragnarok folder. If you can't find any, just right click on any part of the RO folder then "New", then select "Folder". A new folder will be created and just rename it to emblem and paste your emblem there.

GM related issues

Refer to Frequently Asked Questions